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OgechukwuNed
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My notebook is too slow!!

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Notebook
Microsoft Windows 10 (32-bit)

My notebook is too slow and it’s fully updated to my knowledge 

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WAWood
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@OgechukwuNed 

You're not giving us any information to work with -- just complaining about the speed -- which is subjective, at best.

 

We need to know the model number, how old the laptop is, how long this has been happening, and whether the slowness is only on booting or also on launching apps.  And if the apps are installed to the PC or being run through a Browser.

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OgechukwuNed
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The model number I think is 15-db0049na. The laptop is 13 months old. No apps are installed on the browser. The laptop is slow while booting and while launching apps. To get the laptop up and running, I will have to start the process about 30 minutes before the time I need it. This has been going on for a good while now - 6 to 8 months maybe. 

 

Thank you

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WAWood
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@OgechukwuNed 

OK -- thanks for the info.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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OgechukwuNed
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This didn’t work either. It didn’t indicate any problem with the hard drive

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WAWood
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@OgechukwuNed 

Then, I don't know what else to suggest -- because slowness that bad is caused by either a failing drive or a full drive.

 

Have you checked your drive space to see if the drive is nearly full?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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