My notebook is very slow instaling new windows. Hard disk makes a lot of noise. Can't install new wi

[ALBERTO1990]

My notebook is very slow when installing new windows. Hard disk makes a lot of noise. New windows can't install

[iomare]

Hi,

Try performing HP diagnostics at startup. Here is link to HP support page showing how to do this. Try the fast test under heading "Perform tests when Windows does not start:

https://support.hp.com/lt-en/document/c03467259

It could be a hardware problem with the hard drive. 

Let me know,

David

[ALBERTO1990]

Hard drive Smart check failed.

Failure is: 9C409V-6PK979-9XKT1A-60A503

PRODUCT ID: C2L49UAR#ABA

[CherylG]

@ALBERTO1990

The hard drive has failed and will have to be replaced. Maintenance and Service Guide shows how to change it:

https://support.hp.com/us-en/product/hp-envy-dv6-7200-notebook-pc-series/5296055/model/5318911/manua...

I use and recommend Western Digital drives:

https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G/ref=sr_1_1?ie=UTF8&qid=153...

A boost in performance with SSD:

https://www.amazon.com/Samsung-500GB-Internal-MZ-76E500B-AM/dp/B0781Z7Y3S/ref=sr_1_3?s=pc&ie=UTF8&qi...

[iomare · Accepted solution]

Hi,

Ok, the first thing to do is to backup any personal files to an external hard drive as your drive is failing.

I might repeat some of the advice given by @CherylG

What you need is a new 2.5" SATA3 hard drive from your preferred brand (Seagate, WD... and capacity (2 TB limit because of thickness of drive)

On page 52 of service manual you can see the steps to upgrade drive:

http://h10032.www1.hp.com/ctg/Manual/c03591281

Example:

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYNQXCP/ref=sr_1_2?ie=U...

or you could opt for an SSD such as the Samsung 860evo which would increase everyday performance of the PC.

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC, running and creating a bootable pendrive with the OS on it. (there is explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to Internet. 

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS. So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-envy-dv6-7200-notebook-pc-series/5296055/model/5318911/manua...

[ALBERTO1990]

Thank you

[iomare]

Your welcome.

Let me know if you need any further help.

All the best,

David

[ALBERTO1990]

Ok.
I really appreciate.
Going to buy a new hard drive