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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- My power button is blinking when I turn of my laptop

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04-18-2020 11:40 AM
@IsabellaG Welcome to HP Community!
Please provide the product number.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
http://support.hp.com/us-en/document/c03754824
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04-19-2020 09:10 AM
Thank you for the update.
First of all, shut down the notebook, unplug the AC Adapter unplugged, remove the battery, and then hold down the Power button for a full minute.
Now, plug in the AC Adapter and start the PC without the battery inserted, start the notebook, open windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and theMicrosoft ACPI Compliant Control Method Battery and selectUninstall - do not uninstall anything else here. When the uninstall is complete, shut the PC down, unplug the AC Adapter, re-insert the battery and then start the PC on just the battery. Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shutdown the PC again. Now plug in the AC Adapter ( with the battery still inserted ) and start the PC to see if the battery now charges fully and whether the blinking LEDs have stopped when you shutdown.
Please update the BIOS.
If you have HP Support Assistant installed, there is a utility contained in this to run a test on the battery. Details are on the following link.
http://support.hp.com/us-en/document/c00821536
Have a nice day!!
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