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‎10-31-2017 10:55 AM

HP Recommended
Product: HP Laptop ENVY 15t-as100 CTO
Operating System: Microsoft Windows 10 (64-bit)

  Hello all:

 

    Right now in the low-right-tray, my speaker-with-a-Red-Cross. No sound at all!

It says:

                                    No Audio output Device is installed.

 

     I did it's troubleshooting. After automatic scanning, it says:

                   Troubleshooting couldn't identified the problem

    

     My speaker never has problem and 20-minute ago, Cortana just spoke 

to me.

 

     How to fix it???                         -- Zhao

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2017 01:20 PM

HP Recommended

Hi,

 

First try reinstalling the latest audio driver and see if it helps

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-15-as100-notebook-pc/12499192/mod...

 

Hope it helps, 

David

View solution in original post

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3 REPLIES 3

‎10-31-2017 01:20 PM

HP Recommended

Hi,

 

First try reinstalling the latest audio driver and see if it helps

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-15-as100-notebook-pc/12499192/mod...

 

Hope it helps, 

David

Was this reply helpful? Yes No

‎11-01-2017 09:59 AM

HP Recommended

     Hello David:

 

     I have downloaded the Conexant HD Audio Drive sp8260.exe and installed it.

 

     The big trouble "Red-Cross on Speaker" has gone!!!!!!!

 

     You can imagine, how appreciate you I am!!!!!!!!                  -- Zhao                  

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‎11-02-2017 12:47 AM

HP Recommended

Your welcome Zhao.

 

Please join us again.

 

All the best, 

David

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