• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-28-2024 07:17 PM

HP Recommended
Product: HP Laptop - 17-by3613dx
Operating System: Microsoft Windows 11

My Hp BY-3613-DX is not working and doesn't even show up when I pull out the USB Mouse,  My device shows the old drivers back before the unit was built and the Windows 11 update fails. I get an error message Hewlett-packard-USB -02/17/2017 /12:00 AM- 441.24021741/ Install Error 0x80070103. 

 

 

1 REPLY 1

‎04-29-2024 10:44 AM

HP Recommended

Here's a video from HP Support about troubleshooting touchpads in Win11:


https://www.youtube.com/watch?v=-9ubfihIt1I



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.