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‎04-28-2024 07:17 PM

HP Recommended
Product: HP Laptop - 17-by3613dx
Operating System: Microsoft Windows 11

My Hp BY-3613-DX is not working and doesn't even show up when I pull out the USB Mouse,  My device shows the old drivers back before the unit was built and the Windows 11 update fails. I get an error message Hewlett-packard-USB -02/17/2017 /12:00 AM- 441.24021741/ Install Error 0x80070103. 

 

 

1 REPLY 1

‎04-29-2024 10:44 AM

HP Recommended

Here's a video from HP Support about troubleshooting touchpads in Win11:


https://www.youtube.com/watch?v=-9ubfihIt1I



I am a volunteer and I do not work for, nor represent, HP
How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support
How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support
youtube.com/watch?v=-9ubfihIt1I
Learn how to test and fix the touchpad when it has stopped working properly on HP Notebooks. This video covers performing resets, updating the drivers, and testing the touchpad through HP PC Hardware Diagnostics. Chapters: 00:00 Introduction 00:30 Turn the TouchPad off, then on again 00:48 Perform
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