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HP Recommended
HP Notebook 15-da1041tu
Microsoft Windows 11

Hi,

My laptop is updated to windows 11 from that time my touchpad is not working kindly suggest me .

1 REPLY 1
HP Recommended

Hello @Surbhi111 

 

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

 

Try ...

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Install/Update Hardware Diagnostics UEFI

Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Please report your results

 

Only continue with (3) if no technical problems are detected!

 

(3) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

If downgrade was successful, you are finished here.

 

(4) if downgrade fails ...

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers/laptops

 

(5) Please report your results

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.