My windows won't come up and the screen has the HP symbol and says preparing with the circle going r

[zoey7886]

@Texaninfargo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Windows Boot Issues on HP PCs! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your Windows PC won't boot up and gets stuck on the HP logo with a "Preparing" message and a spinning circle, you can try the following steps to troubleshoot and fix the problem:

Hard Reset

• Turn off the computer completely by holding the power button until it shuts down.
• Disconnect all external devices and peripherals (USB drives, printers, external hard drives, etc.).
• Unplug the power cord from the PC.
• If using a laptop, remove the battery if possible.
• Press and hold the power button for about 15 seconds to discharge any remaining power.
• Reconnect the power cord (and the battery, if removed) and turn the computer back on.

Boot into Safe Mode

• Turn off the computer and then turn it back on.
• As soon as the computer starts, press the F8 key repeatedly until the Advanced Boot Options menu appears.
• Select Safe Mode and press Enter.
• If the computer successfully boots into Safe Mode, you can try performing a system restore or running a malware scan.

Perform a System Restore

• Boot into Safe Mode as described above.
• Open the Start Menu and search for "System Restore".
• Follow the prompts to restore your system to a previous point in time when it was working correctly.

Run Startup Repair

• Turn off the computer and then turn it back on.
• As soon as the computer starts, press the F11 key repeatedly until the HP Recovery Manager screen appears.
• Select Troubleshoot > Advanced options > Startup Repair.
• Follow the prompts to repair the startup issues.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,