NEW NOTEBOOK LOW SPEED

[BOBCATLIVE]

HELLO

I HAVE HP Pavilion 15-au001ne (ENERGY STAR) NEW VERSION, 6TH GENERATION. SINCE THEN I BOUGHT(3 MONTHS)ITS WORKING VERY LOW SPEED. I DONT HAVE MUCH PROGRAMMES INSTALLED IN IT. EVENTHOUGH IT HAS 8 GB RAM/ AND 2 TB SPACE HDD AND i7 PROCESSOR. KINDLY HELP ME WHAT TO DO. 

[mdklassen]

By now, it should have run Windows Update, several times, to download & install all the security-fixes from the date that Windows was loaded onto the disk-drive, up to today's date.  While doing that, Windows can be "slow".

Are you running it solely on "battery" power?  Some laptops deliberately slow down, to extend the battery.

Google-search for "download free SPECCY".

Download, install, and run it.

Expand the 'Storage' section, and look at the 'SMART' disk-drive self-analysis.

Also, expand the 'CPU' section, to see the "actual" (not the "advertised") speed of your i7 processor.

Tell us what you see.

How fast is your Internet connection?

[BOBCATLIVE]

Most of my jobs are offline-Though i am connected to internet. The slowing down not a single day problem- The day since i brought its slow. 

I am always on charging mode by the way.

Let me try the SPECCY and my internet connection has nothing to do with the speed cos most of the job i ma doing is offline. 

thanks  for your kind reply and is there any other points by the way..?

[IT_WinSec]

Hi @BOBCATLIVE

Welcome to the HP Support forum.

With regards to the hardware part - your HDD is 5400 RPM which is slow by design BUT all other componets of your PC's hardware are top-notch so it should not be too slow.

I will post now some steps you can try to optimize your PC and make it faster

Perform some basic hardware checks

1. Please,  shutdown/turn off  the computer

2. Power it back on.

2.1 As soon as you press the power-on button, even before the HP logo appears, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform HDD and RAM check.

Let me know the test results. 

Back to Windows:

1. Your computer comes with McAfee preinstalled. I am not sure if this is still present on your PC ... In all cases, remove it as it is known to slow down PCs are certain fimes.

You can uninstall it from Control Panel > Programs and features

and then you have to run this tool >> http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Generally speaking I strongly recommend you uninstall any 3rd party security product (AV, firewall, etc...) and leave only the built-in Windows Defender/Windows Firewall running (do this at least temporary as a part of the troubleshooting process).

2. Optimize

- defragment your Hard Disk Drive > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

3. Download and run CCLeaner (from Piriform) with the extra options checked. Here are instructions
>> http://www.howtogeek.com/113382/how-to-use-ccleaner-like-a-pro-9-tips-tricks/

>> http://www.piriform.com/ccleaner/download/portable 

4. Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

5. Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features

6. Extra articles you can read to optimize your PC
>> https://www.eightforums.com/tutorials/37511-optimize-performance-windows-8-a.html

Some ideas there might be overkill (too much).

Also, read the official HP article abour such problems > http://hp.dezide.com/ts/start.jsp?guide=SlowComputerPerformance.net&as=true&section=social

(Follow the appropriate steps in the interactive guide, like "Slow performance in general")

Let me know if you did perform all of the steps above (it will definitely take time) and post back when ready. Provide details.

I am looking forward to your feedback and reply. 🙂

[BOBCATLIVE]

there are some changes in the speed but not considerable.

I have bought the latest model from  HP, but not known about the so called 5400 RPM. Looks like cheated by the dealer. 

Hoa...is ther any possibility to change the HDD with more speed. Please advice. 

Meantime i removed Macafee and enabled Win-defender.

Please update

[IT_WinSec]

Hello,

With regards to the speed, YES, you could replace it with an SSD (or HDD 7200 RPM).

SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

After replacing the HDD with an SSD, it is recommended that you create a full image of your entire HDD at the moment and then use this image file to return everything on the SSD.

You can use the built-in Windows function > https://www.howtogeek.com/howto/4241/how-to-create-a-system-image-in-windows-7/

or

use Clonezilla > http://clonezilla.org/show-live-doc-content.php?topic=clonezilla-live/doc/01_Save_disk_image

Also, if you decide to go this route, make sure your Windows 10 is updated to the latest AU version and that you use Windows Microsoft account. This way you can avoid activation issues should it happen so that Windows 10 decides to go de-activated after you migrate to SSD. More information can be found here > http://www.windowscentral.com/how-re-activate-windows-10-after-hardware-change

[IT_WinSec]

Did you perform really *all* of the stuff mentioned above ?

Is it really that slow still ?

Can you give me some logs so that I see what is running on your PC ?

Download Autoruns (from Microsoft) from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

- Save the file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

• Click on Options

Make sure that only the following are selected:

• Hide Empty Locations
• Hide Windows Entries

- Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it and

visit http://pastebin.com/  to paste it there

Create new paste and give me the URL to see the log file.

 ==========================

Also download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

Save and run the exe file.

HiJackThis app - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.

Copy and paste all the info and place it your next reply

You can now close HiJackThis and delete it.

Looking forward to your reply.

[BOBCATLIVE]

Give me some time...since i am working from office, those stupid M/g peeping sometimes. Appreciate this wont affect for the promt replies from your sides.

[BOBCATLIVE]

http://pastebin.com/i9AcsGgH- THIS FOR THE SISINTERNALS

http://pastebin.com/kWYC6Bx1- THIS FROM THE HIJACK .EXE. plEASE CHACK WHAT YOU CAN DO ON THIS.

Apologies for the delay.

[IT_WinSec · Accepted solution]

Thank you for following the instructions.

OK,

I think I found the problem .

Yes, you do not have too many apps installed but those you have installed could create this feeling of being slow.

You have Skype, OneDrive, DropBox, iCloud, Office 365/Office 2016 - these are all considered medium when it comes to PC resource intensive *but* are all network-related (Cloud) apps that rely heavily on network. Networking is a high priority for the operating systems (including Windows), they take your CPU and network resources + all are read/write intensive on the slower 5400 RPM disk. Network + the HDD can create this feeling... Additionally - you have Windows 10 - Windows 10 is unofficially Microsoft's first prototype of Cloud operating system - it consumes lots of network resouces, updates itself automatically, has "telemetry", etc... ...

Here is what you can do to improve the situation:

1. Visit Contol Panel > Programs and features. Find and uninstall:

• HP Support Assistant
• HP Support Solutions Framework

This is part of the HPSA and you may not need it - useful but not mandatory software. You can update your computer using different methods like these:

> http://support.hp.com/us-en/document/c03330139

and

> https://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/

2. Using File Explorer (My Computer), goto c:\windows\temp\   folder

Erase everything inside, including this file >  0010621488256563mcinst.exe  (file is a leftover from McAfee).

Do not delete the folder itself, just the files inside.

3. I also suggest you start Autoruns the same way you did it the previous time.

Leave it complete its short scan and carefully look at the results.

Find all these and *uncheck* them (empty box) all - some may no longer be present

under  "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run"

+ "iTunesHelper"    "iTunesHelper"    "Apple Inc."    "c:\program files\itunes\ituneshelper.exe"    "19-01-2017 19:28"    ""

+ "Dropbox"    "Dropbox"    "Dropbox, Inc."    "c:\program files (x86)\dropbox\client\dropbox.exe"    "09-02-2017 05:16"    ""

+ "GoogleChromeAutoLaunch_9C9E1BC0E0C1C7FA856968B9987A3364"    "Google Chrome"    "Google Inc."    "c:\program files (x86)\google\chrome\application\chrome.exe"    "01-02-2017 08:11"    ""
+ "iCloudDrive"    "iCloud Drive"    "Apple Inc."    "c:\program files (x86)\common files\apple\internet services\iclouddrive.exe"    "13-01-2017 21:18"    ""
+ "iCloudPhotos"    "iCloud Photo Library"    "Apple Inc."    "c:\program files (x86)\common files\apple\internet services\icloudphotos.exe"    "13-01-2017 21:18"    ""
+ "iCloudServices"    "iCloud Services"    "Apple Inc."    "c:\program files (x86)\common files\apple\internet services\icloudservices.exe"    "13-01-2017 21:18"    ""
+ "OneDrive"    "Microsoft OneDrive"    "Microsoft Corporation"    "c:\users\reach\appdata\local\microsoft\onedrive\onedrive.exe"    "08-02-2017 04:56"    ""
+ "Skype"    "Skype "    "Skype Technologies S.A."    "c:\program files (x86)\skype\phone\skype.exe"    "08-02-2017 11:15"    ""

=================

under "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects"
 
+ "HP Network Check Helper"    "HP Network Check IE Plug-in"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\hpnetworkcheckplugin.dll"    "27-05-2016 09:01"    ""
+ "Lync Browser Helper"    "Skype for Business"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\office16\ochelper.dll"    "29-01-2017 11:36"    ""
+ "Microsoft OneDrive for Business Browser Helper"    "Microsoft OneDrive for Business Extensions"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\office16\grooveex.dll"    "29-01-2017 11:29"    ""

under "HKLM\Software\Microsoft\Internet Explorer\Extensions"  
+ "@C:\Program Files (x86)\Evernote\Evernote\OLIEResource.dll,-101"    ""    ""    "File not found: C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\AddNote.html"    ""    ""
+ "Lync Click to Call"    "Skype for Business"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\vfs\programfilesx64\microsoft office\office16\ochelper.dll"    "29-01-2017 14:37"    ""
+ "OneNote Lin&ked Notes"    "Microsoft OneNote Internet Explorer Add-in"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\vfs\programfilesx64\microsoft office\office16\onbttnielinkednotes.dll"    "29-01-2017 14:47"    ""
+ "Se&nd to OneNote"    "Microsoft OneNote Internet Explorer Add-in"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\vfs\programfilesx64\microsoft office\office16\onbttnie.dll"    "29-01-2017 14:58"    ""

under "HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Extensions"   
+ "HP Network Check"    "NCLauncherFromIE"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\nclauncherfromie.exe"    "17-05-2016 14:09"    ""
+ "Lync Click to Call"    "Skype for Business"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\office16\ochelper.dll"    "29-01-2017 11:36"    ""
+ "OneNote Lin&ked Notes"    "Microsoft OneNote Internet Explorer Add-in"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\office16\onbttnielinkednotes.dll"    "29-01-2017 11:41"    ""
+ "Se&nd to OneNote"    "Microsoft OneNote Internet Explorer Add-in"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\office16\onbttnie.dll"    "29-01-2017 11:34"    ""

==================
under "Task Scheduler"

+ "\Adobe Acrobat Update Task"    "Adobe Reader and Acrobat Manager"    "Adobe Systems Incorporated"    "c:\program files (x86)\common files\adobe\arm\1.0\adobearm.exe"    "20-12-2016 09:33"    ""
+ "\Apple\AppleSoftwareUpdate"    "Apple Software Update"    "Apple Inc."    "c:\program files (x86)\apple software update\softwareupdate.exe"    "24-02-2016 02:31"    ""
+ "\CCleanerSkipUAC"    "CCleaner"    "Piriform Ltd"    "c:\program files\ccleaner\ccleaner.exe"    "20-12-2016 23:03"    ""
+ "\DropboxUpdateTaskMachineCore"    "Dropbox Update"    "Dropbox, Inc."    "c:\program files (x86)\dropbox\update\dropboxupdate.exe"    "21-10-2015 21:52"    ""
+ "\DropboxUpdateTaskMachineUA"    "Dropbox Update"    "Dropbox, Inc."    "c:\program files (x86)\dropbox\update\dropboxupdate.exe"    "21-10-2015 21:52"    ""
 
+ "\Hewlett-Packard\HP Active Health\HP Active Health Scan (HPSA)"    "HP Active Health"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpactivehealth\activehealth.exe"    "07-11-2016 19:46"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start"    "HP Support Assistant"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\hpsf.exe"    "07-12-2016 00:20"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report"    "HPSFReport"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\modules\hpsfreport.exe"    "21-12-2016 10:07"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater"    "HPSSFUpdater"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\modules\hpssfupdater.exe"    "05-12-2016 08:49"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater - Resources"    "HPSSFUpdater"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\modules\hpssfupdater.exe"    "05-12-2016 08:49"    ""
+ "\Hewlett-Packard\HP Support Assistant\PC Health Analysis"    "HP Support Assistant"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\hpsf.exe"    "07-12-2016 00:20"    ""
+ "\Hewlett-Packard\HP Support Assistant\Product Configurator"    "ProductConfig"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\productconfig.exe"    "10-02-2017 10:11"    ""
+ "\HP\HP CoolSense\HP CoolSense Start at Logon"    "HP CoolSense"    "HP Development Company, L.P."    "c:\program files (x86)\hp\hp coolsense\coolsense.exe"    "16-12-2015 06:38"    ""
+ "\HPCeeScheduleForreach"    "HP Ceement"    "Hewlett-Packard"    "c:\program files (x86)\hewlett-packard\hp ceement\hpcee.exe"    "16-06-2015 17:49"    ""
+ "\HPDAS"    ""    ""    "File not found: C:\Program"    ""    ""
+ "\HPLJCustParticipation"    "HPUTSCH"    "Hewlett Packard"    "c:\program files (x86)\hp\hpljut\hpljutsch.exe"    "20-10-2014 07:42"    ""
 
+ "\Intel\Intel Telemetry 2"    "LRIO"    "Intel Corporation"    "c:\program files\intel\telemetry 2.0\lrio.exe"    "05-06-2015 21:40"    ""
 
+ "\IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473"    ""    ""    "File not found: C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\iumsvc.exe"    ""    ""
 
+ "\Microsoft\Office\Office Automatic Updates"    "Microsoft Office Click-to-Run Client"    "Microsoft Corporation"    "c:\program files\common files\microsoft shared\clicktorun\officec2rclient.exe"    "19-02-2017 06:20"    ""
+ "\Microsoft\Office\Office ClickToRun Service Monitor"    "Microsoft Office Click-to-Run Client"    "Microsoft Corporation"    "c:\program files\common files\microsoft shared\clicktorun\officec2rclient.exe"    "19-02-2017 06:20"    ""
+ "\Microsoft\Office\OfficeTelemetryAgentFallBack2016"    "Office Telemetry Agent"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\office16\msoia.exe"    "18-02-2017 11:41"    ""
+ "\Microsoft\Office\OfficeTelemetryAgentLogOn2016"    "Office Telemetry Agent"    "Microsoft Corporation"    "c:\program files (x86)\microsoft office\root\office16\msoia.exe"    "18-02-2017 11:41"    ""
+ "\Microsoft\Windows\NetTrace\GatherNetworkInfo"    ""    ""    "c:\windows\system32\gathernetworkinfo.vbs"    "16-07-2016 14:42"    ""
 
+ "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary"    "Windows Media Player Network Sharing Service Configuration Application"    "Microsoft Corporation"    "c:\program files\windows media player\wmpnscfg.exe"    "16-07-2016 05:25"    ""
+ "\Nvbackend"    "NVIDIA Backend"    "NVIDIA Corporation"    "c:\program files (x86)\nvidia corporation\update core\nvbackend.exe"    "14-06-2016 13:39"    ""
+ "\OneDrive Standalone Update Task"    ""    ""    "File not found: C:\Users\reach\AppData\Local\Microsoft\OneDrive\17.3.6517.0809\OneDriveStandaloneUpdater.exe"    ""    ""
+ "\OneDrive Standalone Update Task v2"    "Standalone Updater"    "Microsoft Corporation"    "c:\users\reach\appdata\local\microsoft\onedrive\onedrivestandaloneupdater.exe"    "08-02-2017 04:59"    ""

==================

under HKLM\System\CurrentControlSet\Services" 
+ "0010621488256563mcinstcleanup"    "McAfee Installer"    "McAfee, Inc."    "c:\windows\temp\0010621488256563mcinst.exe"    "28-11-2016 17:20"    ""

Note :  unchecking these elements does not delete them. It just disables them and prevents them from auto-starting with your PC. You will need to manually start them (basically, the majority of this is OneDrive, Skype, Google, iCloud, Dropbox). By starting them manually post-PC start up (not along with Windows), you can see how resource intensive they are in real-time.

Hope this helps.