NO PUEDO INSTALAR HP SUPPORT ASSISTANT

[Dairen_05]

Hola,

Como siempre no puedo instalar HP Support Assistant en mi portatil HP, si me dijeras que es un ASUS, pues bueno, pero es que es HP original y no me deja, encima dice que el sistema operativo no es compatible y uso Windows 11. Esto parece una tomadura de pelo. Para arruinar mas las cosas ahora todo en ingles, parece obligacion mia saber ingles. Bueno que quiero arreglar este problema instalando la version 8 del programa y ya.

[Paul_Tikkanen]

Hi:

I don't know if the old version of the HPSA is going to work on your notebook since it is so new, but here it is:

VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021

https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114036.exe 

[RodrigoB · Accepted solution]

Hi @Dairen_05 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,