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Locked

‎10-08-2024 09:37 AM

HP Recommended
Product: HP Laptop - 14-fq0010nr
Operating System: Microsoft Windows 11

OCT 2024

After a recent Driver UPDATE, today, there is NO Realtek AUDIO sound, speaker, or mic. NO sound device was detected

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2024 11:16 AM

HP Recommended

Hi @JoniA2MI 

 

go to the device manager, then click on Sound, video and game controllers, uninstall the Realtek driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

 

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149639.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-08-2024 11:16 AM

HP Recommended

Hi @JoniA2MI 

 

go to the device manager, then click on Sound, video and game controllers, uninstall the Realtek driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

 

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149639.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎10-09-2024 11:58 AM

HP Recommended

Thanks, I'll give this a try... 

Joni

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‎10-09-2024 12:01 PM

HP Recommended

You're welcome, happy helping

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
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