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‎12-21-2019 01:28 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi can someone help me with my laptop I cant Go to automatic repair i cant system recovery it just shows black and i cant do anything it keeps loading error screen over and over again

3 REPLIES 3

‎12-21-2019 02:30 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

 

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‎12-21-2019 05:16 AM

HP Recommended

Thanks i did it but then the Short DST harddisk failed THE ID IS : 6C0F99-6SD9LQ-MFPWWJ-60T203

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‎12-21-2019 01:37 PM

HP Recommended

Hi

The nub of which is...

6C0F99-6SD9LQ-MFPWWJ-60T203 Hard Disk 1 Quick Test Failure

 

MAKE BACKUPS

Make recovery media

Replace the Hard Drive.

 

https://support.hp.com/gb-en/product/hp-pavilion-touchsmart-15-b100-sleekbook/5330569/model/5379285/...

 

https://www.microsoft.com/en-us/software-download/windows10

 

 

If in doubt please ask.

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