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‎07-26-2024 05:46 PM - edited ‎07-26-2024 06:07 PM

HP Recommended
Product: HP Laptop PC 17-by4000 (18B35AV)

Hey there! I’m trying to do a clean installation of Windows 11 on my laptop, but I'm running into a bit of a hiccup. I can see the drive in the BIOS, but for some reason, Windows doesn’t seem to recognize it for installation. It feels like it might be a driver issue, or maybe just something I’m missing. The hardware is all stock, so I just want a fresh start. Any tips or advice would be super appreciated! Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2024 06:12 PM

HP Recommended

Hi:

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

View solution in original post

F6.zip
1 person found this reply helpful
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3 REPLIES 3

‎07-26-2024 06:12 PM

HP Recommended

Hi:

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

F6.zip
1 person found this reply helpful
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‎07-26-2024 07:45 PM

HP Recommended

Hey Paul! Thanks a ton! You've really helped me get back on track. I truly appreciate the drivers you sent my way!

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‎07-27-2024 06:23 AM

HP Recommended

You're very welcome.

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