Need Help with Laptop SSD

[AlisonY22]

I bought this laptop for my son in Feb 2025. When I tried to register it, it says site unavailable and as time went on I failed to address this issue. 

A couple of months ago my son said there is a weird thing popping up on the laptop when it boots. But it was still working fine so I didn't check it until just before Christmas. On start up it has an issue with the SSD and saying its failing and I have to contact support. I contacted where I bought it and they are referring me to HP. 

Now when I try and get support for the laptop it says the warranty has expired even though I never registered it and when I try to register it I am getting site unavailable error. So I am stuck and don't know what to do and how to contact someone at HP to fix this laptop. 

Date of purchase - 17th February 2025

Can someone here help me or point me in the correct direction to get help please? 

[Hawks_Eye · Accepted solution]

Hi @AlisonY22 

Welcome to the HP Support Community! We're here to help you get back up and running.

It sounds incredibly frustrating to be stuck in this loop—thank you for holding onto the details and trying to register and troubleshoot. 

Let’s work through this together and get your son’s laptop back on track.

Here’s how to move forward step by step:

 

Step 1: Confirm the SSD Error Message

When the laptop starts, if it shows a message like “Hard Disk (3F0) error” or “SMART Hard Disk Check has detected an imminent failure”, it’s a sign the SSD is being flagged by the system’s diagnostics. This can happen even if the laptop still boots for now.

To confirm the SSD status:

1. Turn off the laptop.
2. Press the power button, then immediately press the Esc key repeatedly until the Startup Menu appears.
3. Press F2 to open System Diagnostics.
4. Select Component Tests > Storage > SSD Check.
5. Let the test run and note any failure ID or error code shown.

If the SSD test fails, it confirms the drive is deteriorating and needs attention.

 

Step 2: Retrieve the Serial Number and Product ID

To proceed with support and warranty validation, you’ll need the serial number and product ID:

• Press Windows + R, type msinfo32, and press Enter.
• Look for System Model and System SKU.
• Or, check the label on the bottom of the laptop or inside the battery compartment.

 

Step 3: Validate Warranty and Register the Product

Even if the registration didn’t go through earlier, you can still validate the warranty using the serial number:

• Go to the Official HP® Warranty Check | HP® Support
• Enter the serial number and country.
• If the warranty shows expired but you purchased it on 17 February 2025, you can request a correction.

To submit a proof-of-purchase correction:

• Visit the HP Warranty Dispute Form HP PCs, printers - Dispute a warranty status 
• Scroll to the bottom and click Submit a dispute.
• Upload your invoice or receipt showing the purchase date.

 

Step 4: Contact HP Support for SSD Troubleshooting

Once the warranty is corrected or if you want to proceed with troubleshooting:

• Visit the HP Contact Support page.
• Select Laptop > Storage or Boot Issues > SSD or Hard Drive Failure.
• Choose Get Support and follow the prompts to chat or request a callback.

If the site shows “unavailable,” try clearing your browser cache or using a different browser or device.

 

Step 5: Backup Important Data Immediately

Since the SSD is showing signs of failure:

• Connect an external USB drive.
• Copy important files, documents, and photos as soon as possible.
• Avoid installing new software or updates until the SSD is checked.

Let’s get this resolved step by step. Once you’ve run the SSD test or retrieved the serial number, I can guide you further if needed. You’re doing the right thing by acting now.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[AlisonY22]

This was bought in Ireland and I don't see a dispute this link in the warranty check page. 

[Hawks_Eye]

Hi @AlisonY22 

Thanks for checking. I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye