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‎09-05-2024 09:35 AM

HP Recommended
Product: 14 bfl53sa

Hi guys I have a problem with my laptop

 

Recently I formatted my laptop and after install windows 10 from Microsoft website, I started having problems with my pc.

 

it crashes and more problems, after this, i install Ubuntu, and works very good, without problems but i need windows to study at the university, i search in Cloud Recovery to try to get the windows and it tells me the following when I enter the name of my product:

 

Item0015

 

Please contact HP Support.

https://support.hp.com

 

 

Is someone can help me, please, i need it. 

 

Thank You

 

Juan 

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1 REPLY 1

‎09-05-2024 09:42 AM

HP Recommended

Hi @juanfrannnn 

 

not all models may have Cloud recovery, in this case you must download the OS directly from Microsoft, follow these steps exactly to see if it supports recovery on HP's new.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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