-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Need OS 14 bfl53sa

Create an account on the HP Community to personalize your profile and ask a question
09-05-2024 09:35 AM
Hi guys I have a problem with my laptop
Recently I formatted my laptop and after install windows 10 from Microsoft website, I started having problems with my pc.
it crashes and more problems, after this, i install Ubuntu, and works very good, without problems but i need windows to study at the university, i search in Cloud Recovery to try to get the windows and it tells me the following when I enter the name of my product:
Item0015
Please contact HP Support.
Is someone can help me, please, i need it.
Thank You
Juan
09-05-2024 09:42 AM
Hi @juanfrannnn
not all models may have Cloud recovery, in this case you must download the OS directly from Microsoft, follow these steps exactly to see if it supports recovery on HP's new.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.