Need OS ISO

[AlejoM]

I cannot order an OS recovery disk nor can I download it from Microsoft. How could I get an ISO to set up on an USB to reset my computer? The current installation will not allow me to boot to recovery.

[ROOT1217]

Hi AlejoM,

Download OS from any site according to your architecture. And download the poweriso softtware or any bootable software.

PowerISO download link: https://www.poweriso.com/download.php .

Then make your USB bootable from this software and recover your OS and reinstall it as you need.

[WAWood]

@AlejoM

It's generally a BAD idea to download Windows ISOs from sites other than Microsoft because there is no telling what malware might be present in these other downloads.

You will not be able to download the ISO you need for two reasons.  First, your PC came with an HP OEM version of Win7 and HP does not make that available for download, nor does MS.  Second, when you go to MS to download a Win7 ISO, it will prompt for a Product Key and when you enter yours, it will refuse the download because it wants a Retail key, and your is OEM.

In reading your post, it doesn't look like you need to "recover" your PC, instead, it looks like you want to make "recovery media" -- and a Windows ISO is installation media, not recovery media -- in the sense that it will not restore or reset your PC, but instead, install a fresh copy of Windows, erasing everything that is presently there. That's not "recovering" anything to me; that's "removing" everything.

To properly reset your PC, what you really need is something known as HP Recovery Media ...

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
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As an alternative, if all you really want is Recovery Media to save what you have currently to be able to restore it later, yy suggestion is you consider using a third-party solution known  as Macrium Reflect (MR).
 
I prefer to use third-party recovery solutions for the following reasons:
1) More flexibility and reliabilty -- can make recovery media as often as you like, not restricted to one attempt, which if it fails, then you are stuck.
2) More media options -- can create media in DVD, USB stick, or external drive format
3) Mounting option -- can "mount" the save images as virtual "drives" and extract individual files and folders
4) WinPE boot option -- can install a special boot option that allows you to boot to recovery information and do a repair or  restore from there -- when Windows will not boot
 
What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive, USB stick, or DVDs
3) Use the option to create a boot USB stick or CD
 
My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.
 
I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore.  Plus, MR has the option to Add a Recovery Boot Menu entry.  This allows you then to boot into WinPE, and you can then use that to do a restore -- when you can't boot into Windows!
 
NOW, you have the means to restore a full working system from the external drive, USB stick or DVDs in only a few minutes.
 
Good Luck