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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Need Recovery Media for HP 15 TS NOTEBOOK PC purchased in 20...

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07-02-2025 12:26 PM
The laptop is an HP 15 TS NOTEBOOK. Its model: 15-G067CL. Product: F9J1OUAR#ABA. Can anyone tell me how I can restore the system recovery partition that I accidentally erased from the the main drive? I suspect that I need to order recovery media from HP directly but I don't even know how. They don't provide a phone number or an email address to contact them at. Anyway, I am pretty sure I accidentally erased the system recovery partition recently when I installed windows 8.1 using a usb drive with an ISO file I downloaded from the internet. I don't even know why I did that when I could have just done a factory reset for the device. I know the recovery partition is gone because when I boot the computer, tap esc, and then f11 (system recovery), it simply boots into windows. I also looked under disk management at my disks and for my main disk (698.12GB) there is only a 300 mb "Recovery Partition". ChatGPT and Google Gemini both say that this is way to small to be the necessary files for the original system recovery that the device came with, so I most likely, unknowingly erased it. So dumb! Also, I did use HP Cloud Recovery Tool, but it just says "Product ID does not match or is invalid." So, I guess HP dropped support for my device on their cloud recovery tool. To anyone who reads this, thanks.
07-02-2025 02:04 PM
The only place I know of where you can order recovery media for a retired HP PC would be from this vendor at the link below:
07-02-2025 06:29 PM
I appreciate you responding. That is a good find. Let's say I want to be cheap, do you know of any safe places to download drivers from? Do you know of the best method for obtaining drivers, like, maybe a combination of windows updater downloading and installing drivers and using websites like driver.eu? This is the only idea i've been able to think of so far. I'm not the biggest tech person, but learning. XD I was able to download the display adapter from the installer inside of Crimson ReLive Edition 16.12.2. It seemed to be the most up-to-date version of the display adapter driver that the HP 15 TS NOTEBOOK 15-G067CL uses. I actually had the same version of the network adapter that the crimson installer installed before I even ran the installer, so i guess windows updater must have found it before I did. It ran some updates last night, even though i sorta didn't want it to. I've been hesitant about doing updates because I am trying to not bloat the OS because i am trying to devote the computer to gaming and want every ounce of cpu power and ram i can get.
07-02-2025 07:01 PM
You're very welcome.
If you want to clean install W8.1 x64 for free, that is doable.
You can download the ISO file from this website:
Download Windows and Linux ISO lightning fast ⚡ - OS.click
Transfer the ISO file to a USB flash drive using the free Rufus utility.
Set the utility up exactly as you see it in the illustration for Windows installations, since your notebook as a UEFI BIOS and supports the GPT partition table.
Rufus - Create bootable USB drives the easy way
After you install W8.1 you can download the drivers and available software from this reputable 3rd party website:
07-04-2025 01:41 PM
I appreciate all the information you have given me so far. There is just one last thing I would like to ask. Do you know where I can get all my chipset drivers? I have been looking for drivers for the past 2 days and it seems like the chipset drivers (which i assume are most of the items under the expandable entry "system devices" in device manager) are the most difficult to find. I was able to find 1 or 2 that sorta seemed likes chipset drivers. "AMD SMBus", "AMD USB 3.0 eXtensible Host Controller -0100 (Microsoft)", "AMD SATA Controller Driver", "AMD USB Filter Driver", "AMD Display Driver", "HDMI Audio Driver", "AMD PSP Driver". I think some of these are not even "chipset" drivers but these are all I could get from installs of Crimson ReLive 16.12.2 & Catalyst 5.17.1. that i got from AMD's website or 3rd party websites like Drive Scape. I can tell you have a lot of experience with this kind of stuff. Maybe there's some sorta method that isn't as well known or somethin. Using AIs to try to find stuff only goes so far.
07-04-2025 01:48 PM
You're very welcome.
I forgot that HP does not include any chipset drivers for AMD platforms for the older notebook models.
You can download the W8.1 chipset drivers directly from the link below. Select the first file listed under the W8.1 driver section.