Need Recovery media. 15 bs244wm Still under warranty, 8 months since purchased

[AlabamaPCUser]

I contacted HP support to obtain recovery media, The agent said he would send it, Well HP cancelled the order. I tried to go BUY it, said I can't. How in the heck can you not order recovery media only 8 months into a PC? It's not like I'm gonna have issues when new. This is unreasonable system. I know I can download win 10 and install drivers manually, but I want to recover like from factory. Something deleted my recovery partition, I didn't delete, as I know what it is. How do I owning a HP notebook UNDER WARRANTY get my hands on recovery media?

[Paul_Tikkanen]

Hi:

There is a new recovery tool by the name of the HP cloud recovery client, that is supposed to restore the PC to its factory settings.

Here is a link for how to use the utility...

https://support.hp.com/us-en/document/c06162205

According to the support matrix at the link below, your notebook is supported by this utility.

http://hpcps.support.doc.s3-website-us-west-1.amazonaws.com/

Since this is a peer to peer forum, and I don't work for or represent HP, if my suggestion isn't to your liking, or the utility doesn't work for you for some reason, I suggest you contact the HP executive team at the link below...

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

[AlabamaPCUser]

Hi Paul, does that restore the recovery partition via usb? just recover the notebook and stores the recovery partition permanently on usb?? I'm an old timer and HATE all this cloud stuff, I believe in old fashioned physical media.

[Paul_Tikkanen]

Hi:

Unfortunately, I don't know if the utility will restore both the operating system the way it came from HP plus the recovery image, or just the OS/drivers/software the way it came from HP.

None of the HP PC's I own are supported by that utility.

This utility will have you create physical recovery media.

Since the utility requires a 32 GB USB flash drive, it may restore both the OS and recovery partition.

One of the illustrations shown on that info link I posted stated it will restore the hard drive(s) to their original factory settings.