Need a Factory Reset USB for Spectre x360

[jrm-3]

I have a Spectre x360 convertible 13t-ac000 CTO, and the solid-state drive was accidentally reformatted, writing all 0s. I have a recovery USB that I made some time ago, and it will not reinstall the OS.

a. Is it possible to order a factory recovery image from hp?

b. If not able to get a factory recovery image, what other constructive suggestions would someone have?

[Paul_Tikkanen · Accepted solution]

Hi:

Did you check to see if your notebook is supported by the HP cloud recovery tool?

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

If it is, you can use that to create a bootable USB recovery drive that should reinstall W10, the drivers and the software that originally came with your notebook.

You will need a 32 GB USB flash drive for this purpose, and if your PC is not working, you will need to have access to another PC running Windows 7 64 bit or newer.

I do not see where you can order recovery media from HP, but this vendor has a kit.

Computer Surgeons - Windows 10 Home 64 HE - 64 Recovery Kit Part Number 920182-002 For Spectre x360 ...

[jrm-3]

Paul, I was fortunate that HP cloud supported the product, and I was able to prepare a USB recovery that has worked.  Cheers, John

[Paul_Tikkanen]

That's great news, John.

Glad to have been of assistance. 

Cheers, 

Paul