Need a Windows 10 recovery USB

[Metgen]

My sons HP is having a blue screen problem due to Unmountable Boot Volume Error, and will  not recover. I have looked it up, and reached to the point where I believe I need a Windows 10 recovery USB. Where do I create this - here from HP's site or do I need another somputer with Windows 10 installed?

[iomare]

Hi,

From HP site you can buy recovery disks for your system.

You can create recovery disks or USB from a different computer with Windows 10 installed. Click on start and write "create recovery" and click on create a recovery drive. You will need a 4GB pendrive for this.

You can also download the media creation tool from Microsoft and run to create a bootable USB drive with Windows 10. 

https://www.microsoft.com/en-us/software-download/windows10

If you choose the last option you can boot from this drive and when you get to installation window (after choosing language etc...) in the left lower corner there is the option to "fix this computer". Choose this option and in advanced options choose startup repair.

Let me know if you need further help,

David

[Metgen]

Thanks for the answer, I did create a recovery USB successfully - BUT it seems that the Harddisk is damaged. Is there any way to get a windows 10 reinstall for a new harddisk, the PC is only 14 months old, no guarantee though, but my son really needs it...

[iomare · Accepted solution]

Hi,

In the answer above I showed you how to create a bootable windows 10 USB drive. You need to download the media creation tool from Microsoft on a different computer and run  the tool. Choose "to install on different computer" and choose the same edition and version which was installed on the broken computer. It will give you the option to create a USB drive, choose this and create drive. It can take a while. This drive is an original full version of Windows 10.

Now insert a new hard drive in the "broken" computer and boot from the pendrive you created above and install Windows 10. You do not need product key as windows 10 will be automatically activated once installed and connected to internet (as long as you install the same edition already previously installed on the computer). If prompted for product key during installation click on "Do not have one".

Let me know if you need further help,

David

[mackpt1]

Here is how to make a Bootable USB for Windows 10

1) First of all download Windows 10 media creation tool from the official Microsoft Website.

2) Once Media creation tool is downloaded to your computer,launch the app. Select Create installation media for another PC, and click Next.

3) On the next screen, select your preferred Language and System Architecture as determined in

Step 1.

Also choose the required Windows Edition and hit Next.

4) If you want to create a bootable Windows 10 USB disk, select USB flash drive and click Next.

[DThomasM]

need the win 10 recovery program

[iomare]

Hi @DThomasM 

Can you provide the model pr product number of your PC for further help:

Model number

Let me know,

David