Need a new battery

[RoziB]

I need a new replacement battery. My lap top often will not charge although it is plugged in and at other times will not even turn on unless it is plugged in. Also, when I turn it off, the screen will go off but the computer will continue running. I need to know what kind of battery I need  for my lap top so I can order it from HP. And also, is it possible to have a third part replace it? I went to the store where I originally bought my lap top and they said only HP can replace the battery for me. Again, the model is: 

HP Pavilion 13-a010dx x360 Convertible PC

I would appreciate any help. Thank you very much!

[The_Fossette · Accepted solution]

Hi @RoziB

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you want to purchase a new battery for your computer.

Don’t worry, I’d love to help!

I recommend you to contact phone support and they will assist you placing the order for a new battery or else you can also purchase the battery online from our part store and get it replaced locally.

Below is the part store link.

http://hp.care/2bAvpq6

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Hope that answers your question and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!