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‎08-04-2023 01:27 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8T8AV)

Hello,

My window version is 10 22H2. For an unknown reason my laptop doesn't turn on (I guess after getting an update) and I got 501,502 errors related to bios issues. 
I tried recover the bios by flash with windows 10 64bit on the HP website. But it didn't work. I am currently under pressure due to my project deadline. I will appreciate it if you could help me. 

Category:
2 people had the same question
2 REPLIES 2

‎08-07-2023 09:24 AM

HP Recommended

Hi @Sahar1984 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this https://support.hp.com/in-en/document/ish_4129273-2331498-16 to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-11-2023 05:17 AM

HP Recommended

Hello,

unfortunately it happened again this is the third Friday that I being faced with this issue. It seems this bios update comes from windows update. I have deleted hp support from my laptop. Also I have de active windows update but it automatically activates Please help me how to deactivate update bios. Or provide me windows 10 version 22h2.
Best, Sahar

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