Need bluetooth driver for HP Chromebook - 14-x015wm

[Lily_Sophia]

Need assistance with obtaining a bluetooth driver for my HP Chromebook - 14-x015wm.  This driver and all software is no longer on HP's website as this Chromebook is retired.

[Raj_05]

Hi @Lily_Sophia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Chromebooks typically do not require traditional drivers for Bluetooth because they run on Chrome OS, which includes the necessary drivers by default.

Here are a few steps you can try.

Check for OS Updates:

• Sometimes, missing or malfunctioning hardware support can be resolved by ensuring your Chromebook is up to date.
• Go to Settings > About Chrome OS > Check for updates.

Verify Bluetooth Status:

• Go to Settings > Bluetooth to check if your Chromebook recognizes any Bluetooth devices.
• If Bluetooth isn't appearing, it might be a problem with the Chromebook's hardware or an OS bug.

Reset the Chromebook:

• Perform a reset by going to Settings > Advanced > Reset settings > Powerwash. This can resolve issues caused by corrupted system files.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support