Need chromebook repair

[acfng]

Chrome book crashed, tried Chrome OS recovery.  Not successful. Got "Unknown error ... something something".  The unit is in good condition, everything else is still working fine, display is still bright and sharp.  I am open to any suggestion.

[Jeet_singh]

@acfng,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues related to your HP Chromebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

A hard reboot can resolve many Chromebook startup issues. Follow these steps to perform a hard reboot:

1. Turn off the computer.

2. Disconnect all peripheral devices and remove all USB devices and media cards.

3. Disconnect the AC power adapter. If the Chromebook features a removable battery, remove the battery.

4. Press and hold the power button for at least 7 seconds.

5. Reconnect the AC power adapter.

   If you removed the battery, do not reconnect it at this time.

6. Turn on the computer.

   If the computer starts, you are done.

   If the computer does not start, continue to the next step.

For more assistance, please follow the steps suggested in the support document for - HP Chromebooks - Chromebook Does Not Start (Chrome OS).

The only thing you can do with a Chromebook is to do a Powerwash.   This will reset the Chrombebook back to factory original configuration.

Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS)

If this fails you will need to send it in to HP for repair.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,