• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-18-2021 02:25 AM

HP Recommended
Product: Pavillion 15 cx0049nr
Operating System: Microsoft Windows 10 (64-bit)

Greetings, through attempted hard drive scans and system repairs the hard drive for my HP Pavillion 15 cx0049nr has been bricked, and windows no longer recognizes it as storage. I need the driver for it (HGST HTS721010A9E630 so I can direct the windows installer to load the driver and recognize it as storage again, and then I can reinstall windows on it. I cannot use the HP support driver tool because the system will not boot and the hard drive is inaccessible at the moment.

Category:
1 REPLY 1

‎07-18-2021 10:10 AM

HP Recommended

@jtrex 

Hard drives don't have special drivers.  They use the standard SATA drivers that are built into Windows and loaded by the setup media.  If your drive is not being seen, there is a hardware failure with the drive.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.