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‎03-22-2020 06:47 PM

HP Recommended
Product: Spectre 13-v011dx
Operating System: Microsoft Windows 10 (64-bit)

Hello-

Need to know the most expedient way to get factory restore media. I am set to order an M.2 NVMe enclosure and a new M.2 SSD so I can test existing drive and try a new one if the computer is ok otherwise. I will need the restore media but HP support site is cumbersome so thought to ask real users here for advice.

Thanks

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2020 07:35 PM

HP Recommended

Hi:

 

The most expedient (and free) way would be to make your own using the HP cloud recovery client tool.

 

Here is a link for how to use the cloud recovery tool to create the recovery media.

 

https://support.hp.com/us-en/document/c06162205

 

Otherwise you can order recovery media for a fee from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Spectre-13-v000-Notebook-PC/10862121/model/11084061/softw...

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1 REPLY 1

‎03-22-2020 07:35 PM

HP Recommended

Hi:

 

The most expedient (and free) way would be to make your own using the HP cloud recovery client tool.

 

Here is a link for how to use the cloud recovery tool to create the recovery media.

 

https://support.hp.com/us-en/document/c06162205

 

Otherwise you can order recovery media for a fee from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Spectre-13-v000-Notebook-PC/10862121/model/11084061/softw...

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