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‎06-08-2022 01:05 PM - last edited on ‎06-08-2022 01:14 PM by Retired

HP Recommended
Product: HP Stream - 14-ax010nr (ENERGY STAR)
Operating System: Microsoft Windows 10 (32-bit)

So I recently restarted this laptop a few years ago hoping for it to be... better and it wasn't,  so I left it be. But I've decided to recycle it so I'm trying to factory reset it but it went from saying I need 3.85 gigabytes more to 5GB of space after I did the so called disk cleanup so.. any tips would be great

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1 REPLY 1

‎06-08-2022 01:28 PM - edited ‎06-08-2022 01:29 PM

HP Recommended

Use the HP Cloud Recovery USB flash drive to return it to factory state. (all of your data and information will be removed)

 

You will need a USB flash drive that is between 8-32 GB to create the HP Cloud recovery flash drive

 

The instructions are at the hyperlink below.

https://support.hp.com/us-en/document/ish_4511095-4511141-16


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