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‎06-26-2024 06:53 PM

HP Recommended
Product: envy

I've been given an HP ENVY (I think that's the model) laptop. The original owner upgraded to a new device and gave me his old one (the ENVY) but he's forgotten the pin number/password (used the fingerprint lock) and i'm okay with doing a full reformat. I tried getting in by using the F8 trick and I could not get it to work. I recently got a new HP pc (love it) and if I can get this new (to me) laptop it'll be my 3rd HP laptop. Any help would be appreciated. Thanks.

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1 REPLY 1

‎06-26-2024 07:57 PM

HP Recommended

If your notebook was made in 2016 or later, see if it is supported by the HP cloud recovery tool:

 

Here's an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

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