Need help with getting my product keys back

[bikul]

I recently took my laptop to a local repair shop to upgrade my storage. But when I got my laptop back, I found out that they installed a pirated copy of windows and wiped out every drive (including the recovery drive). Is there a way to get my Windows and Microsoft Office product key back? (Both of them came preinstalled with I bought the laptop)

[ub6424]

Hello @bikul 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[bikul]

System Model            HP Laptop 15g-dr0xxx

System SKU            4ZD61PA#ACJ
Processor            Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date            Insyde F.36, 03-02-2021

[ub6424]

Hello @bikul 

Windows product key is stored in BIOS

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need (current or another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( --->>> All Software and drivers from HP are included <<<--- )

Information: Your product number is supported: 4ZD61PA#ACJ

(3) Please report your results

[bikul]

Thanks for the help, I'll let you know how it works out!