• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-05-2016 05:18 PM

HP Recommended
Product: HP 3D Driveguard
Operating System: Microsoft Windows 10 (64-bit)

In the manual for my HP 15-d020dx TouchSmart Notebook PC (ENERGY STAR).It mentions the HP 3D Driveguard.I wentto hp website under driver updates.and clicked on my OS and didnt see the HP 3D Driveguard.So how can i downlload it?My laptop did come with windows 8.1 preinstalled but i upgraded to windows 10.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2016 05:39 PM - edited ‎04-05-2016 05:43 PM

HP Recommended

Hi:

 

The 3D driveguard is listed under the System Devices section in the Device Manager as the HP Mobile Data Protection Sensor.

 

If you see that device listed there, you are fine.

 

If you see an unknown device listed in the device manager, then the 3D driveguard driver needs to be installed again.

 

If you see neither, then your model does not have the 3D driveguard sensor.

 

If you need the driver, here it is...

 

This package provides HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

File name: sp71811.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-05-2016 05:39 PM - edited ‎04-05-2016 05:43 PM

HP Recommended

Hi:

 

The 3D driveguard is listed under the System Devices section in the Device Manager as the HP Mobile Data Protection Sensor.

 

If you see that device listed there, you are fine.

 

If you see an unknown device listed in the device manager, then the 3D driveguard driver needs to be installed again.

 

If you see neither, then your model does not have the 3D driveguard sensor.

 

If you need the driver, here it is...

 

This package provides HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

File name: sp71811.exe

Was this reply helpful? Yes No

‎04-05-2016 07:25 PM

HP Recommended

Okay tahnk you so much.

Was this reply helpful? Yes No

‎04-05-2016 07:43 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.