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‎08-19-2025 06:22 AM

HP Recommended

I have a hp 11-d016na Laptop. I have installed windows 10 but the mouse is not working. The laptop previously had Ubuntu and the mouse worked .

 

On windows 10 the mouse does not show up in device manager. I have read on forums to install a serial io or touch pad driver from the hp website.

 

On the hp website it says no drivers for this model

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‎08-19-2025 06:46 AM - edited ‎08-19-2025 06:47 AM

HP Recommended

Below arethe info and exe file links to the W10 touchpad driver for your notebook:

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71867.html

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71867.exe 

 

Below are the info and exe file links to the W10 Intel Serial I/O driver:

 

https://ftp.hp.com/pub/softpaq/sp69001-69500/sp69101.html 

 

https://ftp.hp.com/pub/softpaq/sp69001-69500/sp69101.exe 

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1 REPLY 1

‎08-19-2025 06:46 AM - edited ‎08-19-2025 06:47 AM

HP Recommended

Below arethe info and exe file links to the W10 touchpad driver for your notebook:

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71867.html

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71867.exe 

 

Below are the info and exe file links to the W10 Intel Serial I/O driver:

 

https://ftp.hp.com/pub/softpaq/sp69001-69500/sp69101.html 

 

https://ftp.hp.com/pub/softpaq/sp69001-69500/sp69101.exe 

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1 person found this reply helpful
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