Need new pin for HP Envy after update

[Chatty94]

I haven’t used my HP envy laptop for about 60 days.  When I turned it on, some updates occurred.  Now it is telling me my pin has to be updated.

resetting pin takes me to a screen asking for a pin reset disk.

I am not familiar with that and have had this laptop since 2016.  I do not remember having a USB for that.

Can anyone help me?

[Alden4]

Hi @Chatty94,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're facing issues with your PIN after updates on your HP Envy laptop, there are a few steps you can take to try to resolve the problem.

• Try Your Microsoft Account Password: If you've set up your HP Envy with a Microsoft account, try using your Microsoft account password instead of the PIN. Sometimes, the PIN and the Microsoft account password are linked, and you might be able to log in using your password.
• Reset PIN Online: If you've associated your HP Envy with a Microsoft account, you may be able to reset your PIN online. Go to the Microsoft account password reset page on another device, sign in with your Microsoft account, and follow the instructions to reset your PIN.
• Reset PIN in Safe Mode: Boot your HP Envy into Safe Mode by restarting it and repeatedly pressing the F8 key as it boots up. From there, you might be able to reset your PIN without needing a PIN reset disk.

In case you don't remember setting up a PIN reset disk, it's possible that you didn't create one. PIN reset disks are typically created by users as a backup measure, but they're not mandatory for using a PIN. If you haven't created one, you can explore the other options mentioned above.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Chatty94]

Thanks for your suggestions.  
I was able to get help with the Geek Squad, with a very quick appt because someone had canceled.

I have added your suggestions to my files and will try those if it happens again but I I hope I don’t have to.

[Alden4]

Hi @Chatty94,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support