Need recovery key

[HouseGuru]

I just purchased a laptop anHP spectre for my inspecting business. Upon purchase the owner showed me everything was working. I loved what I seen so I purchased the laptop. Upon returning home I rest everything fresh . A blue screen came up asking for a recovery key. I reached out to the previous owner they didn’t know it nor did they have access to the email they used to register the device. I can’t use it unless I have a recovery key. I have they ID drive label and everything is there a way to bypass or reach out to HP themselves provide product info and get a recovery key?

[Paul_Tikkanen]

If are referring to a BitLocker recovery key, you will have to get that from the person who sold you the PC.

HP does not have any records of Microsoft Windows product keys or BitLocker recovery keys.

Now, it is possible when the seller set up the PC during the process and used a Microsoft account, the BitLocker key was exported to the seller's Microsoft account and the seller can retrieve the recovery key from their account.

Find your BitLocker recovery key - Microsoft Support

If the person cannot retrieve the BitLocker key, your only option would be to reinstall Windows on the encrypted drive.

HP does not have recovery media for your PC, but this vendor has a recovery kit:

Computer Surgeons - Windows Home Advanced & Home Plu - 64 Recovery Kit Part Number L46129-001 For Sp...

Your other option would be to clean install W10 by making a bootable USB installation flash drive with the Microsoft Media creation tool from the link below (2nd option).

Download Windows 11

If the notebook needs drivers after the installation has completed, you can try the W10 drivers from the support page:

HP Spectre x360 - 13-ap0013dx Software and Driver Downloads | HP® Support