Need recovery media for a 255 G4

[Bubba_Goldstein]

I am attempting to recover this compuer and am having failure across the board. When I attempt the system recovery from <ESC> --> F11, it goes through the whole process, ~ 6 hours,  then ends with a message that recovery failed. If I try to recovery from the media I created, I get a message of "The system recovery media does not support this computer".  When I attempt to look for the recovery media on the website, I get a message stating that the system could not find my product.

Could someone point me in the direction of purchasing the recovery media?

Model 255 G4 Product # T6D95UT

[Paul_Tikkanen · Accepted solution]

Hi:

I would try the free approach first...

You can clean install W10 by using the media creation tool at the link below.

You will be given the option of making a bootable W10 installation flash drive (you will need a 4 GB flash drive), or save an ISO file which you can burn to a DVD, using your DVD burning program's burn ISO image option, or use the Microsoft tool I zipped up and attached below to transfer the ISO file to a DVD to make it bootable.

https://www.microsoft.com/en-us/software-download/windows10

Since the PC came with W10 from HP, the W10 product key in the BIOS will automatically work with the software.

Then go to your notebook's support page to install the drivers and available software.

https://support.hp.com/us-en/product/hp-255-g4-notebook-pc/7609936/drivers

If you want to purchase recovery media, you can only do that by telephone.

In the USA/Canada, call:  1-800-334-5144

Have the serial number of the PC handy to give to the customer services rep.