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‎12-16-2018 08:52 PM

HP Recommended
Product: Example: Pavilion HP Notebook - 14-af110nr (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

When I start the computer the HP logo goes on a screen in a couple seconds later the computer turns off and it repeats the same thing over and over I tried everything to fix it the only thing left is to download Windows

1 REPLY 1

‎12-17-2018 01:07 AM - edited ‎12-17-2018 01:11 AM

HP Recommended

@eloy4uuc

1- There is no way that I am aware of to download a Windows Update on an Android device.

 

2-Have you tried a power reset?

http://support.hp.com/us-en/document/c01684768

 

3-Have you tried to boot into Recovery to do a fresh install or System Recovery? Immediately after powering on start tapping the Esc key. This will open a menu where F11  is an option. Tap F11 key and on the "Choose an Option" screen, click Troubleshoot. On the "Troubleshoot" screen, click Recovery Manager. Select System Recovery.

 

4-If all of the above fails try running Diagnostics. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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