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Locked

‎08-12-2025 10:37 PM

HP Recommended

Need to factory reset old work lap top no bitlocker key.

 

1 REPLY 1

‎08-14-2025 06:57 AM

HP Recommended

Hi @LMJenn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

I understand you are having trouble using your PC due to BitLocker and are looking to perform a recovery. We can certainly try to help. However, please note that not all HP models include a built-in recovery feature.
 

Could you please share the exact model number of your HP PC so I can check and provide the best available solution?

In the meantime, you can use the following link to access HP’s recovery resources: [HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support]

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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