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‎02-10-2022 01:58 PM

HP Recommended
Product: HP Notebook - 17-by0061st
Operating System: Microsoft Windows 10 (32-bit)

I have checked my hard drive and it passes the test but I have no operating system on my computer it was wiped out somehow and I need to install a new operating system it's an older laptop

 

Category:
2 REPLIES 2

‎02-10-2022 02:01 PM

HP Recommended

Just to add a little information I have a USB stick with an operating system for an HP but it will not accept it due to the fact that the HP stick is too new for the computer I believe it's an 11 windows on the stick and the best computers ever had is 10

 

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‎02-10-2022 02:07 PM

HP Recommended

Hi:

 

 Your notebook should be supported by the HP cloud recovery tool which can use to create a bootable USB recovery drive to factory reset your PC.

 

Here is an info link for how to use that utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You will need a 32 GB USB flash drive to create the recovery media.

 

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