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HP Recommended
HP Notebook - 15-af174nr
Microsoft Windows 10 (32-bit)

My hard drive crashed and I had to install a new one.  My PC did not come with discs to reinstall the operating system.  How do I go about getting these?

2 REPLIES 2
HP Recommended

Hi:

 

You should be able to order recovery media for your notebook at the link below.

 

Select the W10 operating system and the link to order recovery media will be the last item on the list.

 

https://support.hp.com/us-en/product/hp-15-af100-notebook-pc-series-touch/8543366/model/8888503/driv...

 

Instead of ordering recovery media, you can always clean install W10 for free at any time by using the Media Creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

The utility will allow you to make a bootable W10 USB installation flash drive, or you can save an ISO file which you can later burn to a DVD using your DVD burning program's Burn ISO option.

 

The software will work with the W10 product key in your notebook's BIOS and activate once you are reconnected to the internet.

 

Then you can install the drivers and available software from the above support page.

HP Recommended

you can use another computer and the Windows 10 Media Creation Tool to create a Windows 10 installation USB and reinstall WIndows 10 on your system.

Please remember to select the answer
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