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‎05-02-2025 08:13 PM

HP Recommended

My husband has been trying to set up his laptop. We began this process a while ago, then he let it sit for a while.  Now,  we can't remember what the password was that he used to login.  We try reset password, but we never set up any security questions and there is no "password reset disc" that it asks for. We're thinking we just need to restart the installation, but can't get into any settings or anything. Any idea how we can fix this? Thank you. 

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1 REPLY 1

‎05-04-2025 09:52 AM

HP Recommended

Hi @JRPestel,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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