Need to update PCI Drivers for HP ENVY - 17 - bw0011nr laptop

[dubjohnson23]

So i need to update drivers to make the yellow warning signs to go away obviously.

I have a HP ENVY 17 bw0011nr Windows 10 Home. Just very recently performed a clean install to get rid of blue screen problems. I'm afraid this problem might bring back blue screens.

Please help me.

[Paul_Tikkanen]

Hi:

You need these drivers.

First install the Intel chipset driver and restart the PC.   That will install a majority of what you see there.

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

You need this driver as well...

Intel Dynamic Platform and Thermal Framework Driver:

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe 

This driver is for the PCI Simple Comms Controller:

https://ftp.hp.com/pub/softpaq/sp136001-136500/sp136281.exe 

This driver is for the PCI device:

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92853.exe 

After you install the above drivers, please post the hardware ID's for any of the remaining devices that need drivers.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[dubjohnson23]

Hello

Here are the ID's

PCI Data Acquisition and Signal Processing Controller

\VEN_8086&DEV_9D27&SUBSYS_8485103C&REV_21\3&11583659&0&F0

PCI Data Acquisition and Signal Processing Controller

\VEN_8086&DEV_9D2A&SUBSYS_8485103C&REV_21\3&11583659&0&F3

everything else seems to have updated .... thank you soooooooo much!

[Paul_Tikkanen]

You're very welcome.

For both devices, you need this driver...

Intel Serial IO Driver

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96954.exe 

[dubjohnson23]

Again, thank you soooooo much ... looks like one more thing though.

I installed the last one you sent for those last two instances and restarted my PC.

It came back on no problem. I brought up the device manager and got this ... didn't how to explain so I took a screenshot.

[Paul_Tikkanen]

Interesting...

I have never seen that before.

See if this works...right click on the unknown device, select Uninstall and restart the PC.

See if it goes away.

The driver I gave you was supposed to just simply install it like it did for the other one.

Here is a partial copy and paste of the driver setup information file which shows driver support was included for that hardware ID.

[Manufacturer]
%INTEL%=Intel,NTamd64.10.0

[Intel.NTamd64.10.0]
%iaLPSS2_SPI.DeviceDesc_0%=iaLPSS2_SPI_Device, PCI\VEN_8086&DEV_9D29
%iaLPSS2_SPI.DeviceDesc_1%=iaLPSS2_SPI_Device, PCI\VEN_8086&DEV_9D2A
%iaLPSS2_SPI.DeviceDesc_10%=iaLPSS2_SPI_Device, PCI\VEN_8086&DEV_A129
%iaLPSS2_SPI.DeviceDesc_11%=iaLPSS2_SPI_Device, PCI\VEN_8086&DEV_A12A
%iaLPSS2_SPI.DeviceDesc_20%=iaLPSS2_SPI_Device, PCI\VEN_8086&DEV_A2A9
%iaLPSS2_SPI.DeviceDesc_21%=iaLPSS2_SPI_Device, PCI\VEN_8086&DEV_A2AA

[dubjohnson23]

I tried ... twice ... both times it still showed up in the device manager. Under the events tab it shows that it was deleted twice. I wanted to send a screen shot but my screen is jumpy and jittery and things feel a little unstable. I'm in fear of a blue screen popping up and restarting my computer.

[Paul_Tikkanen]

Hi:

Try this one last thing...uninstall the device again, and check the uninstall driver box, restart the PC and hopefully that will get it back to the PCI Data Acquisition and Signal Processing Controller needing the driver.

If so, then see if manually installing this driver that I zipped up and attached below, correctly installs the device.

Download and unzip the file I attached to its folder.

Click on the PCI Data Acquisition and Signal Processing Controller needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers option and browse to the driver folder you unzipped.

Make sure the Include subfolders box is checked and see if the driver installs that way.

If you can't bring the device back to that state, try manually installing the driver to the Unknown device.

If that doesn't work, unfortunately I don't have any other ideas you can try other than to use the HP cloud recovery tool, create a bootable USB recovery drive and factory reset the PC to include the original W10 OS, drivers and software that came with your notebook.

Here is an info link for how to use that utility.  You will need a 32 GB USB flash drive to create the recovery media.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

[dubjohnson23]

I'm responding quick here. Screens have to be reloaded every two seconds. Device manager won't stay still ... seems to keep "refreshing?" ... if that makes sense. and my screen overall keeps blinking and I have to keep reloading this web page from an "Aw snap" error message. I think i'm going to just reset the computer. I'll try back later and let you know how it goes. Thanks so much for your help. Much appreciated.

[Paul_Tikkanen]

You're very welcome.

Good luck!