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‎05-04-2024 08:12 AM - edited ‎05-04-2024 09:14 AM

HP Recommended
Product: HP 14 Laptop PC 14-f2000 (4X5B5AV)

I spilled soda on my laptop. It is still functional but I don't know how long. The keyboard seems damp. I have a care pack with accidental damage coverage. What steps should I take, if any, aside from shutting it down and unplugging it?

 

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‎05-04-2024 09:30 AM - edited ‎05-04-2024 09:37 AM

HP Recommended

You are not the first to have this problem.

https://www.google.com/search?q=how+to+fix+spills+on+laptop

 

Many smartphone have a water detection chip to help manufacturers avoid warranty work.

I have not seen any laptops with that protection.   

 

Try to clean it up and if it fails then try warranty repair.

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

typical cleanup video from a liquid spill

https://www.youtube.com/watch?v=ZkP6sY5voRI&ab_channel=JacobIngram

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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‎05-04-2024 03:23 PM

HP Recommended

Sorry for the bad news -- but what you did is considered "accidental damage" and the warranty does not cover this; it only covers manufacturing defects.  There is no point in contacting HP for repairs because they will not fix this under the warranty.



I am a volunteer and I do not work for, nor represent, HP
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