Need windows 10 recovery disk or usb.

[KDin97304]

Product: HP 15 Bs244wm

Operating System: Microsoft Windows 10 (64-Bit)

I installed the update to windows 11, and about 2 days later all audio output failed. I restarted my laptop and windows failed to load. I have gone through every possible option on the blue startup/recovery/troubleshooting screen menu and the issue is still unresolved.

I went to the extent of backing up all of the files I wanted to keep on my external hard drive, then chose the option of completely reformatting the hard drive and reinstalling windows 10. My previous attempt of reverting to Windows 10 failed, and the reinstallation after the reformatting also failed.

This computer is many years out of warranty, but I have never had a single issue with it until now after upgrading to Windows 11. 

I hope there is some inexpensive way to resolve this issue.  I have been working on trying to fix it for several days now and have come up completely empty. Before the reformat I could not even get windows to boot up in Safe mode,  and unfortunately I didn't realize there were no previously saved points to restore back to doing a system recovery.

[banhien]

@KDin97304 

For (original) Windows 10/11. please use Cloud Recovery tools

                    https://support.hp.com/us-en/document/ish_4511095-4511141-16

Regards.