cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
dv59
New member
1 0 0 0
Message 1 of 2
64
Flag Post

New HP Envy

‎12-17-2020 06:41 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 IOT

Just got this laptop 2 days ago.  Lots of problems, and no way to get HP attention.  Their tech support is extremely poor.

 

My laptop shuts down with no warning, mostly while charging.  New problem in office, program closes without warning and you have to reopen and start again.

 

Tried the virtual assistant, which sends me in a loop asking the same question over and over.

 

Downloaded the diagnostic tool but can't figure out how to run it.

 

I admit I'm not a PC expert, but this is a brand new machine, cost a lot of money, and quality just sucks.  Recently purchased 2 printers and had problems with both.  In the end I had to hire somebody to come and figure out the problem.  New laptop still only prints from one, not the other.

Reply
1 REPLY 1
Hedvancci
New member
2 1 0 0
Message 2 of 2
Flag Post

‎12-17-2020 08:47 PM

HP Recommended

Have you tried looking at the "troubleshooting and fixes" in HP Support Assistant?

 

I recently troubleshooted my three-year old HP laptop with it and it's running a lot more smoothly now.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation