• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-24-2017 03:46 PM

HP Recommended
Product: HP Notebook 15-ac152sa
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

My sons HP Notebook came with Windows 10 pre-installed.

The hard drive has failed and I have ordered a replacement.

 

Question: How do I re-install windows 10 (same oem version) in order to activate?

He has lost any recovery disks and serial numbers he may have had.

Laptop did not come with any disks in box.

 

Thanks for a quick solution before he goes off to university 🙂 

 

Regards

David

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2017 03:57 PM

HP Recommended

@DaveMSG

 

Please use the following instructions to create Windows 10 installation media (USB or DVD)

 

     https://www.microsoft.com/en-au/software-download/windows10

 

Then use the media to install Windows 10 (must be same version before) on your son's computer. During the installation process, it will ask for a key, please SKIP this and continue.

 

Windows will activate when you come online because the key is embedded on the BIOS of the machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-24-2017 03:57 PM

HP Recommended

@DaveMSG

 

Please use the following instructions to create Windows 10 installation media (USB or DVD)

 

     https://www.microsoft.com/en-au/software-download/windows10

 

Then use the media to install Windows 10 (must be same version before) on your son's computer. During the installation process, it will ask for a key, please SKIP this and continue.

 

Windows will activate when you come online because the key is embedded on the BIOS of the machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-28-2017 07:12 AM

HP Recommended

New drive installed and operatiing systems setup - Many Thanks.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.