New Laptop: Non-Stop Error Messages & Screenfreezes Since Boot-up

[ZoeDM]

I booted up my new HP Envy 13 laptop the Sunday before last (12th of July). Since then I have had non-stop error messages, screen-freezes and black screens.

There's a constant error message from B&O telling me that a conexant driver cannot be found and will exit. I can X out of the message - it reappears two seconds later. After I've been running the machine for a new hours my audio stops working. When I run the audio diagnostic it tells me that it's a hardware issue and I don't have a mic or speakers! I have to restart to get audio back. I've had an average of two blue-screen freezes (blank blue screen with my little white cursor hovering in the middle) every day, and one blackscreen where the computer won't come out of sleep and I have to press down on the power button for a minute to get it to restart. I also have constant error message in my browser telling me that I need to install the new Media Feature Pack - and have been unable to stream Netflix, or see gifs. - but I'm unable to install the new Media Pack because it's not there in the list of Optional Features in Apps (though every MS support site states it must and should be and will not offer a download link as a result).

I'm starting to get the feeling that this laptop is what my father, an engineer, would have called a 'Friday Night Special' - that is, a last minute rush job off the production line before the weekend.

I have a 3yr care pack, but I don't want to have spend anymore hours frantically searching the internet for solutions to errors on my brand new computer. It's ludicrous. Should I just send this thing back, or what?

[TEJ1602]

@ZoeDM, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue. For further assistance, please reach out to the HP Support in your region.

Hope this helps!

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