New Pavilion 14 CPU 100% usage before and after updates

[GGeb]

Hello everyone,

I have bought new a Pavilion 14 cexxx 8gb I3 128gb ssd yesterday.

I had issues since the beginning trying to download and install google chrome and avasta antivirus, it took hours!

I left the computer doing all the windows updates overnight and today, while the fan was running really loudly, I checked the CPU usare which was at 100 % even if I was not runnin any task (apart from Google Chrome and Task Manager).

Did anyone of you experimented this kind of problem?

Do you have any solution?

Thank you

Gabriele

[IT_WinSec]

Hi @GGeb

Thank you for posting in the HP Support forum.

Your computer's specs are good. Generally speaking you made a good choice. Your PC is good from hardware point of view.

Your computer might be slow now mostly because of Windows 10 and some preinstalled apps. Usually the PCs are built in long before the date of purchase and Windows has many updates to download/install/apply. This may be resource intensive. Also, some preinstalled apps such as McAfee or driver updates might be causing issues.

You have 2 general options:

OPTION 1

• reinstall Windows 10 from scratch  - clean vanilla Windows 10 >> https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/EliteBook-very-slow-after-drive...
• adjust Windows 10 settings

OPTION 2

- adjust Windows 10 settings now

- try to disable/remove some preinstalled apps

Option 2 may be the faster one for short term  but Option 1 may be the better in long run.

If you want, let's try first with Option (2)

0. Ensure Windows 10 is fully updated

1. Disable automatic Windows 10 updates via one of these small programs

>> https://greatis.com/blog/thanks-stopupdates10

>> http://greatis.com/blog/stopupdates10

or

>> https://www.novirusthanks.org/products/win-update-stop/

2. Stop Windows 10 "telemetry" by running this app (only default settings/options) >> https://github.com/Nummer/Destroy-Windows-10-Spying/releases/download/2.2.2.2/DWS.exe

3. Please, share a log file so that I see what starts along with your PC and guide you what you may disable or uninstall

Download Autoruns (from Microsoft) from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

- Save the file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

• Click on Options

Make sure that only the following are selected:

• Hide Empty Locations
• Hide Windows Entries

- Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it and

visit http://pastebin.com/  to paste it there

Create new paste and give me the URL to see the log file.

Looking forward to your reply.