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‎05-22-2021 10:29 PM

HP Recommended
Product: Spectre x360 14
Operating System: Microsoft Windows 10 (64-bit)

Have a new Spectre x360 14 running W10 Home.  Trying to upgrade to W10 Pro.  Have a 25 digit key code purchased from Best Buy but get an UNABLE TO ACTIVATE error message when I enter the key.  Are there known issues with this?

2 REPLIES 2

‎05-23-2021 02:29 PM

HP Recommended

@glmthomas 

My guess is the problem is due to different Windows versions. Your laptop came with an OEM version -- and that has one kind of key.  The Windows you bought from Best Buy is likely Retail -- and that has a very different kind of key.  You can't use the two kinds of keys interchangeably.  You would have to install from the Retail version in order to use the key.



I am a volunteer and I do not work for, nor represent, HP
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‎05-28-2021 08:44 AM

HP Recommended

Thank you for your response.  How does one determine which kind of key he has?  The Activation Settings show Edition Windows 10 Home and Activation Windows is activated with a digital license linked to your Microsft account.

The supposed upgrade product I bought from Best Buy is designated as

WIN PRO PACK 10 UPG32-BIT/64-BIT DIGITAL.  Not sure if it matters but the Spectre x360 14-ea0023dx that I bought does not have a Genuine Microsoft label.  I thought all new computers had to have that label? 

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