02-17-2020 04:07 PM
Hi, my neighbour asked me to help her set up a second-hand Elitebook Folio she bought ex-company. They have wiped it entirely, I can only open the HP BIOS. Originally, it came with Windows 8 Pro (judging from the sticker on the back); I imagine it was a company licence, so this can't be used (no installation keys etc. were provided). Is it possible now to buy a new Windows 10 licence and install that or do I need to go back to Windows 8? Thank you so much!
02-17-2020 07:17 PM
The W8.1 Pro product key is in the BIOS.
You can reinstall W8.1 Pro for free by downloading the W8.1 Pro 64 bit ISO file from the link below.
Use the Microsoft tool that I zipped up and attached below to transfer the ISO file to a DVD or USB flash drive so that it is bootable.
After W8.1 installs, you can install the drivers and available software from the notebook's support page.
Then you can try to get the free upgrade to W10. See the info at the link below for how to do that...
You can get the upgrade to W10 by clicking on the blue Update Now button at the link below.
If you are asked to enter a product key during the upgrade process, select the 'I don't have a product key' option.
02-22-2020 02:58 PM
thank you so much for your help! I have downloaded a Windows 8.1 ISO file (English and also English International) and ran the Windows Creation Tool on a Windows 7 laptop, but when I choose the file (in the download folder) it says that the ISO file is invalid.
The internal setting is English (New Zealand), but I cannot download such an ISO file.
I do have a Windows 10 laptop available which I could use to try to create a bootable USB from.
Would you have any more suggestions on this?
Thank you so much!