New Z Book Power G8 32GB Blue Screening

[JamieEUL]

Hi HP community! I have an exciting new Z Book. 32GB Power G8 32GB RAM. Ready to really have something lightning fast for a busy work schedule.

But.

I have done all initial patching via the HP Support Assistant and I keep hitting a blue screen. Has anyone had similar?

I do wonder if I patched to the bleeding edge and there is some driver issue. 

I have installed Bullguard and Google Drive sync and some minor software (qclock, passwordsafe) but otherwise this is really a clean new machine. (All of which was grand on my previous HP elitebook on Win 10 64bit).

Keen to hear community feedback. I cannot easily afford the time needed to run all the possible diagnostics and look for unlisted driver patches etc.

No docking station or anything! Only externals are a microsoft USB wireless keyboard/mouse and a jabra bluetooth headset.

[JamieEUL]

FYI latest one attached!

 

[JamieEUL]

And more. Same kernel security error.

[VH2000]

It can happen when Secure Boot is enabled and the kernel drivers are not certified.

You need a new clean installation without that HP-stuff.

[JamieEUL]

 

Thank you for the input.

I don't think getting rid of all the HP stuff off the new HP laptop will be my first step but I will consider it and see if I can check the versions and certification status of kernel/drivers.

Currently I am running a memory test (per attached) and prepping a USB stick to make a OS recovery image.

[VH2000]

I don't know how big your disk is, but I strongly recommend to make the C-Partition not bigger than 150 GB.

During setup on the "disk-page" select "New" (yellow star) and type in the amount in [MB] (150x1024=153600 MB)

Then you get the MS Recovery Partition at the right place! The rest can be done later in Windows diskmanagement.

[JamieEUL]

Hi VH2000 and readers,

The memory check finished without issue. I'm looking at trying to get a USB setup to reinstall windows (though the HP Cloud Recovery Tool seems to be deprecated??)

@VH2000 thanks again for input; but may I ask - why do you recommend making the C partition smaller. I have the new laptop HD received as one partition of 950GB. I understand how to partition; but why do you suggest doing it? I'm really just looking to solve the BSOD issue with the KERNERL_SECURITY_CHECK_ERROR I keep getting. 

[JamieEUL]

Note HPers. As alumni of the company, the Qmquality of support is shockingly disappointing. Check the pics of the Support Assistant on laptop and Customer Support site.

 

 

[VH2000]

1. A cloud recovery is the worst option. You might get an very old Windows Version. From MS you get a 21H2 and with one single update you are ready. Update the drivers and your system is stable. 

2. with a separate Partition for your Data (D:) your data are safe when your system crashes. The C-Partition is only needed for the System and your programs. In my life I had many system crashes, but I never lost any data.

3. It is possible to exchange the drivers in an PE-Environment. But to do that you need some knowledge.

[JamieEUL]

Hey thanks for the fast updates! I'm on the phone to HP but you're faster 😁

I like the logic re the MS update though I do want the HP Support Assistant etc. as generally I've found them to be very good for managing the system and connected HP devices.

The thing with a MS Windows installation from MS is - where would I get one? I need a valid licensed copy and that - in this instance - comes through HP. So I don't see an option for Windows installation with the HP s/w on it other than from HP unless I'm happy to ditch the HP software? 

NB re Partitions - I don't keep any important data locally these days so there's no issue there for me peronally

NNB re the PE env - sounds good and I'd play with it but I haven't much time to do so

However good advice for others maybe too -- I finally got HP and as this laptop was purchased and in warranty they gave me two options - a "DOA" (replacement laptop as it's less than a month since ordered) or a new motherboard replaced on site. I've opted for a DOA so will struggle on and see if the new one is clear of this issue!