New computer already has someone’s login setup

[Wadie63]

New computer; just opened out of box and someone else’s account has already been setup. Screen is locked.

[WAWood]

@Wadie63 

Sorry, but there is nothing we can do about that from here -- as that requires removing accounts and we are not authorized to do that.

If it were mine, I would return it for a refund.

But, if you want to work with HP to fix it, then you will have to contact HP Customer Support directly and have them put you in touch with HP Tech Support to walk you through creating and removing accounts.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!