New computer it won’t work and Walmart won’t take it back. How can I get this fixed?

[Jf366]

I bought the HP Notebook -15-dw1081wm 

BRAND NEW from Walmart. Since day one of buying it it has not worked. Walmart wouldn’t take it back or help me try an fix it. I took it somewhere an spent $100 to get it fixed an it still don’t work. Takes forever to turn on, internet browser never loads or comes on I just get a white screen most of the time or it takes forever to even click onto the internet. I have very good WiFi I know it’s not WiFi. I’ve tried to use it at two of my family’s homes an it still does the same. 

[Nal_NR]

Hi @Jf366,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

When was the last time it worked normally?
Have you made any changes to your computer like change or OS?

When was the unit purchased? 

If you have made any changes to your OS, update the bios by selecting the current OS. Click here

If that does not work, you may have to run a factory reset and see how it goes. Click here

Hope this helps! Keep me posted for further assistance.
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